• JOIN US IN BOSTON FOR THE
    October 3-4, 2019

Speakers

Dr. Regina Benjamin

18th U.S. Surgeon General

Dr. Regina Benjamin

18th U.S. Surgeon General 2009-2013

Regina Benjamin, MD, MBA, 18th U.S. Surgeon General 2009-2013, is the Founder and CEO of BayouClinic, Inc. and the Gulf States Health Policy Center. As America’s Doctor, she provided the public with the best scientific information available on how to improve their health and the health of the nation. Dr. Benjamin also oversaw the operational command of 6,500 uniformed public health officers who serve in locations around the world to promote and protect the health of the American People.

In addition, Dr. Benjamin served as chair of the National Prevention Council—17 cabinet-level Federal agencies that developed the roadmap for the Nation’s health, the National Prevention Strategy. Dr. Benjamin specializes in prevention policies and health promotion among individuals as well as large populations, especially concerning obesity, childhood obesity and children’s health. She has special interest in rural healthcare, health disparities among socio-economic groups, suicide, violence and mental health.

From her early days as the founder of a rural health clinic in Alabama to her leadership role in the worldwide advancement of preventive health, Dr. Regina Benjamin has forged a career that has been recognized by a broad spectrum of organizations and publications. She currently serves on the following nonprofit boards: Ascension Health; Kaiser Permanente; March of Dimes Foundation, as well as these publicly traded boards: ConveTec, Diplomat Specialty Pharmacy and CPSI, Inc. In 1995, she was the first physician under the age of 40 and the first African-American woman to be elected to the American Medical Association Board of Trustees. Other past board memberships included the Robert Wood Johnson Foundation, Kaiser Family Foundation Commission on Medicaid and the Uninsured, Catholic Health Association and Morehouse School of Medicine.

Timothy Hoff, Ph.D.

Northeastern University

Timothy Hoff, Ph.D.

Professor of Management, Healthcare Systems, and Health Policy

Timothy Hoff, Ph.D. is Professor of Management, Healthcare Systems, and Health Policy in the D’Amore-McKim School of Business and School of Public Policy and Urban Affairs, Northeastern University, in Boston, Massachusetts. He also is a Visiting Associate Fellow at Green-Templeton College, University at Oxford, and Associate Scholar, Said Business School, University at Oxford. Dr. Hoff is an award-winning author who has written extensively on the present and future U.S. health care system, health care workforce, physician behavior, health care change and innovation, and the patient experience. His research is cutting-edge and examines emerging trends in the health care marketplace.

Dr. Hoff won the 2019 Sandra L. Panther Fellowship in the History of Family Medicine for his project “The Family Physician Career Evolution Study: A Multi-Level Analysis.” In this project, he analyzes and examines the current evolution of careers in family medicine.

Before going into academia, Dr. Hoff worked in hospital administration and as a health care consultant. This real-world experience keeps his views and research grounded in the everyday complex world of health care delivery. Dr. Hoff also engages in executive education and management consulting for health care organizations. He gives frequent talks to academics, policy makers, industry executives, and health care professionals.

Carla Fogaren RN, QMI

System Director of Diversity Initiatives

Carla Fogaren serves as System Director of Diversity Initiatives, Interpreter Services and ADA/504 and Section 1557 Coordinator for Steward Health Care. A registered nurse since 1988, Carla oversees the implementation of best practices across the Steward system, including maximizing interpreter efficiency and creating diversity training programs. She successfully recruited additional managers for her leadership team so that each Steward hospital would have full-time interpreter oversight as mandated by regulation, with additional support from herself and a corporate coordinator for streamlined implementation of:

  • improved LEP patient access
  • multilingual online resources
  • an IOS Touch-based dispatching system
  • proactive community outreach and ethnic marketing
  • maximizing patient volume and quality
  • customized wireless conference phone carts and wall-mounted interpreter phones available for Steward providers

Carla’s proven ability to build consensus regarding language access initiatives across Steward is rooted in her extensive experience as the former Director of Community Outreach, Interpreter Services and Mission Outreach at Caritas Good Samaritan Medical Center in Brockton Massachusetts, dating back to 1993. Carla’s efforts have been instrumental in numerous national, state, and regional initiatives that have advanced the quality of medical interpretation and successfully promulgated legislation requiring trained medical interpreters for emergency and psychiatric patients. Her experience as a trained medical interpreter and certified medical interpreter trainer (Monterey Institute of Languages, 2008 and Cross Cultural Health Program 2016), combined with her experience as a multilingual provider, afford her an interdisciplinary awareness of health care priorities essential for forging a group consensus in diverse settings. Additionally, in 2015 Carla received her certification as an ADA Coordinator from the University of Missouri.

Celina Ramsey

Director of Health Literacy, Diversity & Outreach

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc at elementum lacus. Fusce luctus urna ac mauris consequat, ac eleifend odio imperdiet. Sed euismod tempor orci, ullamcorper accumsan justo semper eu. Donec venenatis elit et euismod iaculis. Integer vehicula imperdiet metus at convallis. Donec ullamcorper at nunc lobortis ultricies. Nam tincidunt.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. In imperdiet faucibus congue. Donec at volutpat nisl. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Maecenas risus dui.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris pellentesque at purus et auctor. Donec eget risus vitae lacus aliquam porttitor. Morbi pellentesque fermentum ex, nec sagittis augue mollis sit amet. Pellentesque vitae metus porttitor ipsum finibus tincidunt. Praesent sit amet fringilla nisi, in porttitor eros. Vivamus iaculis mattis purus, vitae dictum felis tempor nec. Maecenas eget fermentum turpis. Fusce dignissim leo sit amet aliquet facilisis. Sed erat arcu, ultricies a justo vitae, elementum egestas justo. Nunc bibendum, ex id dapibus fringilla, nisl quam tincidunt ligula, at luctus quam magna nec sem. Suspendisse vitae tempus velit, nec congue sapien.

John Doe

Founder of Porto

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc at elementum lacus. Fusce luctus urna ac mauris consequat, ac eleifend odio imperdiet. Sed euismod tempor orci, ullamcorper accumsan justo semper eu. Donec venenatis elit et euismod iaculis. Integer vehicula imperdiet metus at convallis. Donec ullamcorper at nunc lobortis ultricies. Nam tincidunt.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. In imperdiet faucibus congue. Donec at volutpat nisl. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Maecenas risus dui.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris pellentesque at purus et auctor. Donec eget risus vitae lacus aliquam porttitor. Morbi pellentesque fermentum ex, nec sagittis augue mollis sit amet. Pellentesque vitae metus porttitor ipsum finibus tincidunt. Praesent sit amet fringilla nisi, in porttitor eros. Vivamus iaculis mattis purus, vitae dictum felis tempor nec. Maecenas eget fermentum turpis. Fusce dignissim leo sit amet aliquet facilisis. Sed erat arcu, ultricies a justo vitae, elementum egestas justo. Nunc bibendum, ex id dapibus fringilla, nisl quam tincidunt ligula, at luctus quam magna nec sem. Suspendisse vitae tempus velit, nec congue sapien.

Drew Stevens

Associate

Drew Stevens is an associate in the firm’s Litigation and Intellectual Property groups and focuses his practice on complex litigation involving intellectual property, healthcare providers, and real estate. Mr. Stevens is also an expert on Section 1557 of the Affordable Care Act and its civil rights provisions and regularly advises healthcare providers on their obligations under federal civil rights law. He is a frequent author and presenter on this emerging practice area and has experience defending against government investigations and claims brought by the Department of Justice under the False Claims Act.

In his complex litigation practice, Mr. Stevens has experience prosecuting and defending claims of trademark infringement, copyright infringement, and unfair competition in federal courts. He also counsels clients on the best way to protect their brands in the marketplace, assists in the management of global trademark portfolios, and regularly represents brand owners in cancellation and opposition proceedings before the United States Trademark Trial and Appeal Board. Mr. Stevens also has experience representing owners and developers of real property in disputes over defective construction, lien foreclosure actions, and easement rights.

John Doe

Founder of Porto

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc at elementum lacus. Fusce luctus urna ac mauris consequat, ac eleifend odio imperdiet. Sed euismod tempor orci, ullamcorper accumsan justo semper eu. Donec venenatis elit et euismod iaculis. Integer vehicula imperdiet metus at convallis. Donec ullamcorper at nunc lobortis ultricies. Nam tincidunt.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. In imperdiet faucibus congue. Donec at volutpat nisl. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Maecenas risus dui.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris pellentesque at purus et auctor. Donec eget risus vitae lacus aliquam porttitor. Morbi pellentesque fermentum ex, nec sagittis augue mollis sit amet. Pellentesque vitae metus porttitor ipsum finibus tincidunt. Praesent sit amet fringilla nisi, in porttitor eros. Vivamus iaculis mattis purus, vitae dictum felis tempor nec. Maecenas eget fermentum turpis. Fusce dignissim leo sit amet aliquet facilisis. Sed erat arcu, ultricies a justo vitae, elementum egestas justo. Nunc bibendum, ex id dapibus fringilla, nisl quam tincidunt ligula, at luctus quam magna nec sem. Suspendisse vitae tempus velit, nec congue sapien.

Paula Harsin

Program Director, Banner Corporate Language and Cultural Services

Paula Harsin is the Program Director for Banner Health’s Corporate Language and Cultural Services Department with responsibility for overseeing the company’s overall language access program, policies and resources.

Her career in health care began 14 years ago when she was hired to create an interpretation program at Banner’s McKee hospital in Loveland, CO. At that time, her background consisted of volunteer experience in a community prenatal program and some Spanish-speaking skills. What she lacked in knowledge and experience, she made up for with passion for providing language access to patients with communication barriers. Eventually, her position at Banner grew into a regional one that included nine rural, critical-access hospitals across five states. In 2016, she accepted the opportunity to create a corporate department consisting of three individuals with responsibility for overseeing Banner’s language access services including document translation and a bilingual staff program.

Anthony J. Burke

Chief Executive Officer

Tony brings a straight forward and personal style to his clients, based on his 30 years in strategy, marketing, innovation and product commercialization across several industries (Consumer Products, Finance and Health Care).

Most recently he served as Senior Vice President of the American Hospital Association and President/CEO of two subsidiary companies; AHA Solutions and AHA SmartMarket.

A motorcycle enthusiast and marginal golfer, Tony also has a passion for helping kids. In 2009, he created and continues to lead the ProActive Kids Foundation, a not-for-profit organization that delivers a no-cost program for children struggling with unhealthy weight.

John Doe

Founder of Porto

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc at elementum lacus. Fusce luctus urna ac mauris consequat, ac eleifend odio imperdiet. Sed euismod tempor orci, ullamcorper accumsan justo semper eu. Donec venenatis elit et euismod iaculis. Integer vehicula imperdiet metus at convallis. Donec ullamcorper at nunc lobortis ultricies. Nam tincidunt.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. In imperdiet faucibus congue. Donec at volutpat nisl. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Maecenas risus dui.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris pellentesque at purus et auctor. Donec eget risus vitae lacus aliquam porttitor. Morbi pellentesque fermentum ex, nec sagittis augue mollis sit amet. Pellentesque vitae metus porttitor ipsum finibus tincidunt. Praesent sit amet fringilla nisi, in porttitor eros. Vivamus iaculis mattis purus, vitae dictum felis tempor nec. Maecenas eget fermentum turpis. Fusce dignissim leo sit amet aliquet facilisis. Sed erat arcu, ultricies a justo vitae, elementum egestas justo. Nunc bibendum, ex id dapibus fringilla, nisl quam tincidunt ligula, at luctus quam magna nec sem. Suspendisse vitae tempus velit, nec congue sapien.

About the Summit

Our best year yet

Join CyraCom at the Westin Copley Place for the 2019 Healthcare Language Services Summit. This year's event is packed with in-depth learning sessions, keynotes from industry experts, and networking with language services peers from across the country.

Do you need helping proposing your trip to your leadership? Download our sample template about the benefits of attending.

What you'll learn at this year's summit:

Schedule

Don't forget: We'll be kicking things off with a welcome reception at 6PM on Wednesday, October 2nd, in the Essex North Room on the 3rd Floor. See you there!

Day 1 Oct 3
7:30 AM
Breakfast (Essex North)
8:30 AM
Austin Wade
J. Austin Wade

Opening Remarks

8:45 AM
Regina Benjamin
Dr. Regina Benjamin

Keynote - Dr. Benjamin will discuss her background, her time as Surgeon General, and her work targeting health disparities among socioeconomic groups.

10:00 AM
Ceci Phelan Stiles
Ceci Phelan Stiles

Ms. Phelan Stiles will present on her work with Cape Cod Healthcare and the challenges of bringing accessible care to LEP patients in more rural settings

Day 2 Oct 4
7:00 AM
Breakfast
8:00 AM
Opening Remarks
8:15 AM
Timothy Hoff, Ph.D.
Timothy Hoff, Ph.D.

Dr. Hoff will discuss organizational and cultural aspects of health care quality and patient safety as they relate to the care of disadvantaged patient populations.

9:15 AM
John Doe
Melissa Minkow

Melissa will share her experience and insights gleaned from a career focused on patient-centered care.

10:45 AM
(Day 1 Continued)
Break
11:00 AM
Paula Harsin
Paula Harsin

Ms. Harsin will explore the challenges of growing a quality language access program within staffing and budget constraints.

11:45 AM
Drew Stevens
Drew Stevens

Attorney Andrew Stevens will discuss the current state of Section 1557 regulation and enforcement, as well as the changes proposed by the current Department of Health and Human Services.

12:30 PM
Lunch
1:30 PM
Tony Burke
Tony Burke

 

2:15 PM
Carla Fogaren
Carla Fogaren

Ms. Fogaren plans to present on the challenges and opportunities involved in managing language services for the rapidly expanding Steward Health Care, as well as her work with FOCIS.

2:45 PM
Break
3:00 PM
FOCIS Panel Icon
FOCIS Member Panel

Members of the Boston-based FOCIS board will gather to discuss their work in building a community of language services leaders and answer questions from attendees.

4:00 PM
Vanessa Roseman
Celina Ramsey

Celina will discuss her work improving health communication and language access for LEP communities.

4:45 PM
Closing Remarks
5:30 PM
Cocktail Hour
6:30 PM
Dinner
10:00 AM
(Day 2 Continued)
Break
10:15 AM
TBD
Vanessa Roseman

Ms. Roseman will present on her path to language services leadership, her work as Communications Team Leader for Georgia-based St. Joseph’s/Candler, and what keeps her passionate about caring for LEP patients.

11:00 AM
Closing Remarks
12:00 PM
Hotel Check-Out Time

Are you ready to join us in Boston for the Summit?

Standard Rate

$299
  • Our standard pricing

Our Venue

Check out the Venue Information

The Westin Copley Place, Boston

Address: 10 Huntington Ave, Boston, MA 02116

We are happy to offer a CyraCom group rate $275/night on Wednesday, Thursday, and Friday nights. (October 2, 3, and 4).
Please note, the room charge may show up as $339, CyraCom will apply a $64 credit per room/night to your bill.

Get Directions