October 12-13

Philadelphia, Pennsylvania

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Join us for two days

of inspiring talks, presentations from industry experts, and more as language service leaders unite to learn, grow & network.


The Challenge

Language service programs face multiple challenges: more limited-English proficient patients are seeking care under the ACA, budgets are tighter, and Joint Commission audits and changing hospital priorities are putting more pressure on language service leadership.

The Solution

How can a language service leader succeed in today’s environment? By working together and networking with peers who work in language services nationwide. Join CyraCom for a Summit packed with in-depth learning sessions, keynotes from industry experts, and networking with peers in language services nationwide.

The Agenda

We've put together two full days of presentations from language service industry experts to educate, spark discussion, and inspire.


The Venue

Inspired by the past of both its landmark building and the city it calls home, The Ritz-Carlton hotel in downtown Philadelphia offers the opportunity to revisit our nation’s birth and to discover how our world has transformed since. At every opportunity, this historic grand bank-turned-hotel reminds guests of what makes Philadelphia special.

Why should you attend?

Learn to Make a Great Language Services Program Even Better

Your hospital already has language services – now it’s time to take them to the next level. You’ll hear from industry experts and hospital language services leaders with top-tier language access programs. Learn what’s new, what’s working for organizations like yours, and how to build a program your patients and staff will love using. CCHI CEUs are available for the Summit.

Link Language Services to Executive-Level Priorities

Hospitals are consistently asked to do more with less, leaving departments like language services scrambling for resources. Learn how quality healthcare interpretation impacts executive-level priorities like patient satisfaction and HCAHPS scores, legal compliance with Section 1557 of the ACA, and Medicare/Medicaid reimbursements based on readmission rates. It’s valuable information to share with your leadership team.

Network and Compare Notes with Language Services Leaders

How often do you get to spend time with language services professionals nationwide? Network with your peers and compare notes on how they’re handling the challenges of healthcare interpretation. Access innovation and support you won’t find anywhere else. Our Summit and Roundtable attendees consistently rank these peer-to-peer interactions as among the best parts of the experience.

Need help convincing your boss?

Download our sample template to fill in and share with them to outline all the benefits of attending.

Our Speakers

Yemisi Oloruntola-Coates
System Director of Diversity and Patient Care Civil Rights
Lee Health
Gloria Wilder, MD
Director of Community Pediatrics
Georgetown University Medical Center
Rio Zamarron
Language Services Manager
Children's Mercy Hospital
Carla Fogaren
System Director of Diversity Initiatives, Interpreters, ADA 504 & Section 1557 Coordinator
Steward Health
Jonathan O'Dell
Independent Assistive Technology/Hearing Loss Consultant
Aaron Carroll, MD, MS
Director of Center for Health Policy, Professor of Pediatrics
IU School of Medicine
Ignatius Bau
Health Policy Consultant
Dr. Cara James
CMS Office of Minority Health
Emilia Hernandez
Language Services Manager
Children's Mercy Hospital
Meg Ruthenburg
Director, Translation & Localization
Chris Kirwan
Clinical Director of Interpreter Services
Massachusetts General Hospital
Martin LaMarque
Language Services Coordinator
County of Santa Clara
Marcelo Cedeno
Spanish Interpreter
Emory Medical
Matilde Roman
Chief Diversity and Inclusion Officer
Jeorgia Whittaker
Coordinator of Interpretation and Translation Services
Emory Medical

Feedback on the 2016 Summit

  • “The Cyracom Summit fills a huge gap for the managing side of language services. Thank you for the opportunity to participate and learn from my colleagues across the country.”
    — Deb, 2016 Attendee
  • “What a fabulous conference – everything was so well organized, the speakers were excellent, venue & food to die for, and great company all the way around!”
    — Chelsea, 2016 Attendee
  • “I appreciated that information was unbiased and hit on how to utilize all modalities of service as well as the promotion of cultural understanding and not just straight interpretation.”
    — Neil, 2016 Attendee

How to Join Us

For your convenience, we offer two ways to pay the conference registration fee. Fees can be added to your facility's language service bill with CyraCom, or a separate invoice can be issued to you. Please fill out your contact information below and select your payment method.

$ 299
Two or more people
$ 249

Additional  information

Hotel Reservations:
A room block has been reserved at a rate of $199/night. Book your room with the Ritz-Carlton at this portal, or by calling Jackie Wright at

Please Note: The Ritz booking portal may show a rate of $249/night, this rate will be automatically adjusted at check-in to $199/night.

Flight Planning:
The Summit begins at 9AM on Thursday, Oct 12th. Please schedule your flight to arrive the day before. The Summit officially ends at 5PM on Friday, Oct 13th.

Questions/Dietary Requests:
For any questions or dietary requests, please contact Adrienne Dillard: 
(520) 232-1849