October 21-23, 2020

What you'll experience at this year's summit:

Great weather, inspiring speakers, & two days of professional growth.

We're heading back to where it all began for the 2020 Healthcare Language Services Summit -- The Arizona Biltmore.

We created this year’s agenda based on your feedback and suggestions for a more interactive experience. There will be more time dedicated to questions, networking, and group brainstorming. You can also count on more inspiring keynote speakers and industry experts over the two-day conference. We are ending the Summit with an optional tour of our Phoenix Interpreter Center on Friday morning. You will be able to visit and see firsthand where your calls are going.

Don’t forget to leave your winter clothes at home. Did we mention that Phoenix boasts an average daily high temperature of 86 degrees in late October?


Don't forget: We'll be kicking things off with a welcome reception at 6PM on Wednesday, October 21st. See you there!

Day 1 Oct 22
7:00 AM
8:00 AM
Austin Wade
Welcome Remarks

8:45 AM
Opening Keynote

9:45 AM
Speaker #1

Day 2 Oct 23
7:00 AM
8:00 AM
Opening Remarks
8:30 AM
Keynote Speaker

9:30 AM
Speaker #4

10:30 AM
(Day 1 Continued)
11:00 AM
Breakout Session 1
Breakout Session #1

12:00 PM
Breakout Session #2
Breakout Session #2

12:45 PM
2:00 PM
Speaker #2


2:45 PM
Speaker #3

3:30 PM
3:45 PM
FOCIS Panel Icon
Speaker Panel

4:30 PM
Closing Remarks
5:00 PM
Cocktail Hour
6:00 PM
10:15 AM
(Day 2 Continued)
10:30 AM
Speaker #5

11:15 AM
Closing Remarks
11:40 AM
Buses leave for Contact Center Tour & Sky Harbor Airport
12:00 PM
Bus arrives at Sky Harbor
1:30 PM
Contact Center tour participants may choose to go directly to the airport, or return to the Arizona Biltmore with optional drop-off at Old Town Scottsdale or Scottsdale Fashion Square
1:45 PM
Contact Center tour participants arrive at Sky Harbor.
We recommend a flight time of 3pm or later.

Are you ready to join us in Phoenix for the Summit?

Early Bird Single Rate

$299 $199
  • Early bird pricing, available until May 1st.

Our Venue

A great hotel, and even better weather.

The Arizona Biltmore

2400 E Missouri Ave, Phoenix, AZ 85016

We are happy to offer a CyraCom block rate of $299/night on Wednesday, Thursday, and Friday nights (Space is limited).

Escape the cold and retreat to the beautiful Arizona Biltmore to discover 39 acres of pristine gardens, five sparkling swimming pools, two 18-hole Championship Golf Courses, and two cushioned tennis courts. The time you spend outside of the Summit should be just as rewarding as the time you spend with us.

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